A Word on the Coronavirus
Dear Valued IMAX Customer,
We have been closely following the worldwide outbreak of the coronavirus (COVID-19) and our thoughts are with all who have been affected, including our product partners in China. With workers under quarantine, manufacturing and shipping delays have been inevitable. We are working closely with our vendors to prioritize production as factories reopen across Asia.
As a global importer, IMAX has resources in eleven other countries with manufacturing operations unaffected, continuing to supply product. Additionally, we have thousands of products in-stock across every category available for immediate shipping.
We will continue to monitor the situation and keep you updated with any immediate or future concerns should they arise. In the meantime, if you have questions, we invite you to contact your IMAX Sales Representative, call customer service at 1-800-882-4629, or visit us at imaxcorp.com/customer-service.
A NOTE ON SHIPPING:
First and foremost, our thoughts go out to anyone affected by Covid-19 whether directly or indirectly. The world is facing an unprecedented and challenging time, with changes happening rapidly. As of now, our distribution center in Ontario, California remains operational and your orders are being shipped in a timely manner. We will continue keep you updated as changes arise, and we’ll get through this together.
WE'RE HERE FOR YOU
Our business has always been to help grow your business. Here are some ways we're here to help:
- Free Freight on all orders $2500 net or more
- CDC compliance in all warehouses and distribution
- Contact your rep or email us at customer service to modiy or expedite orders
- View our spring sales - curated collections up to 60% off
- As always, you can reach our out to your rep with any questions
We invite you to stay connected with us through our social media channels, where we hope to provide some inspiration and a sense of normalcy during this difficult time. Feel free to reach out and share your thoughts and ideas with us too.
Some customers have expressed concern regarding the safety of items originating from China. According to the World Health Organization: The new coronavirus cannot be transmitted through goods manufactured in China or any country reporting COVID-19 cases. Even though the new coronavirus can stay on surfaces for a few hours or up to several days (depending on the type of surface), it is very unlikely that the virus will persist on a surface after being moved, travelled, and exposed to different conditions and temperatures.