If we make a mistake, we’ll fix it. If you are not satisfied with a purchase, or if a product was damaged in transit, we want to work with you to resolve the problem. Please fill out a claim form to get the process started.
All claims must be made within 10 days after receipt of merchandise. No claims will be accepted after this time. Once shipments are accepted, damaged merchandise is the responsibility of the customer. Inspect all packages and report visible damage to the carrier upon acceptance. IMAX Corporation will not accept any freight claims 5 days after the receipt of merchandise. Before filing for a claim please make sure all boxes are counted, opened and inspected to avoid multiple claims. This will help speed your claim process.